You need to have an up-to-date web browser, be an AFRINIC member in good standing and have the accounts of your registered contacts activated.

We require Internet Explorer 6 and Firefox 1.0 with cookies and javascript enabled to use MyAFRINIC.

A cookie is a file that stores your name, nic-hdl and preferences when visiting MyAFRINIC. It is usually turned on by default on these browsers because it poses minimal risk to computer users.

JavaScript is a client-side programming language that is widely used on many websites for ease-of-use and dynamic interaction.

You can register as an AFRINIC member on the New Membership Registration Portal (NMRP). You can do so by clicking on "Register" under the main page "Home". Create an account, log in and follow the instructions on the portal. Your registration details will be emailed to AFRINIC staff, copied to you and you will be asked to download the Registration Services Agreement (RSA), sign it and send it to us.

AFRINIC membership and billing staff will contact you to process your registration application once these are received.

If you are a registered contact for your organisation you can request your account to be activated by sending an email to with your name, Whois NIC-Handle and organisation. Once you are verified our staff will activate your account and email you a password to sign in with.

AFRINIC maintains a list of the names and contact information of official billing, admin and tech contacts for our member organisations.

Please contact MyAFRINIC support staff at to find out if you are a registered contact for your organisation.

Please contact MyAFRINIC support staff at who will ask you for verification information before adding you in as a contact.

Please email with your name, Whois NIC-Handle and organisation. Our staff will assist you with activating your MyAFRINIC account.

Please contact the admin contact for your organisation. She has the ability to determine what your user role settings should be.

Yes you can. In "My Account", after you edit your Contact Information and hit submit, any changes will be automatically updated in the Whois database.

Yes. In the resources section select the allocation you want to manage by clicking on the [+] to expand it. Then add, modify or delete any assignments you choose. Any changes you make from MyAFRINIC will be instantly updated in the AFRINIC Whois database.

If you click on the Resources tab or jump to the resources section (whichever is faster) you can request AS numbers, IPv4 and IPv6 address space.

Your request will be sent to AFRINIC staff for processing. We will check that it contains all required information and satisfies our allocation and billing policies.

Once your resource is approved it will be created by our staff and you will immediately see it under resources (and in the Whois) when next you sign into MyAFRINIC.

In "My Account", you can choose which resources you wish to be notified if any changes on them occur.

Please navigate to Help & Support > Policies to view the latest version. You can also find it on the main website (www.afrinic.net) underneath the section "policies".

If you navigate to Billing > Pay Bill Online you will be able to pay your AFRINIC bill using a Visa or Mastercard credit card.

Yes it is. We transmit and process your credit card information securely using SSL encryption.

Please be patient. It takes our billing department a day or two to update MyAFRINIC with your latest payment. If you do not see it then please send an email to to enquire about it.

Support Requests are all the emails that we receive from you or someone in your organisation for assistance with billing, resources, registration and technical issues. It helps you to track your latest support issues and to view email correspondence regarding any particular issue online.

You can view your support requests by navigating to Help & Support > Support Requests.

Your browser MUST support and accept cookies for MyAFRINIC. You should also make sure that if you are behind a proxy/cache server that it is not caching the MyAFRINIC site.

If you do not have cookies enabled in your browser please do the following:

• If you are using Internet Explorer 6 and above, ensure that the "Always Allow Session Cookies" box is checked.
  
  
• If you are using Mozilla Firefox ensure that the "Allow sites to set Cookies" is checked and the "Keep Cookies" drop-down list has "until they expire" highlighted. Also make sure that the MyAFRINIC website is not listed in the "Exceptions" of sites that are blocked from setting cookies.

Certain pages of MyAFRINIC are restricted based on your user role settings. For example, you need to have a technical or admin role in your organisation in order to create a new IPv4 assignment.

This means that in the form you are submitting you may have put letters in a field where numbers were expected or the amount of information you sent was longer than expected etc. If you are not sure what is required in a field, please contact MyAFRINIC support staff.

This is a serious error that will need to be investigated by MyAFRINIC technical staff. If it occurs more than once please contact us immediately by sending an email to with the following:

1) Your nic-hdl

2) The page where this happened

3) Any other information that can help us fix the problem