Welcome to MyAfriNIC - Your Internet Number Resources at a click away. Version: 1.2014.3
You are here: Home > Help & Support > Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Index:

    General FAQ

  1. What is MyAFRINIC ?
  2. What do I need to start using MyAFRINIC ?
  3. Which Web Browsers can I use ?
  4. How do I register as an AFRINIC member ?
  5. I am an AFRINIC member how do I get into MyAFRINIC?
  6. Account Management FAQ

  7. What is a Registered Contact ?
  8. How do I find out if I am a Registered Contact?
  9. How do I become a Registered Contact?
  10. I am a Registered Contact how do I access my account?
  11. How do I change my organisational role ?
  12. Can I update my Whois contact Information in MyAFRINIC ?
  13. Resource FAQ

  14. Can I create IPv4 or IPv6 PA assignments ?
  15. How do I request for resources ?
  16. What happens after I request resources ?
  17. How do I get notified of changes to my resources ?
  18. Where can I find AFRINIC's Allocation Policy ?
  19. Billing FAQ

  20. How do I pay my AFRINIC bills online ?
  21. Is it safe to use my credit card online ?
  22. I just paid my bill why is my balance still the same ?
  23. Support FAQ

  24. What is Support Requests and how does it help me ?
  25. Where do I see my Support Requests ?
  26. Why do I keep getting a "Session has expired" message ?!
  27. Why do I keep getting "permission denied" when accessing a page ?!
  28. What does "Error! Please check syntax of data input in highlighted fields!" mean?
  29. Why do I keep getting "a System Error has occurred" message ?!

What is MyAFRINIC ?

MyAFRINIC is a web-based portal designed for AFRINIC members to manage their contact information, resources, billing and support requests through a simple, graphical, user-friendly interface.

Up to Top


What do I need to start using MyAFRINIC ?

You need to have an up-to-date web browser, be an AFRINIC member in good standing and have the accounts of your registered contacts activated.

Up to Top


Which Web Browsers can I use ?

We require Internet Explorer 6 and Firefox 1.0 with cookies and javascript enabled to use MyAFRINIC.

A cookie is a file that stores your name, nic-hdl and preferences when visiting MyAFRINIC. It is usually turned on by default on these browsers because it poses minimal risk to computer users.

JavaScript is a client-side programming language that is widely used on many websites for ease-of-use and dynamic interaction.

Up to Top


How do I register as an AFRINIC member ?

You can register as an AFRINIC member by clicking on "Member Registration" in the main page "Home", filling in the details of your organisation, relevant contacts and type of membership. Your registration details will be emailed to AFRINIC staff, copied to you and you will be asked to download the Registration Services Agreement (RSA), sign it and fax it to us.

AFRINIC membership and billing staff will contact you to process your registration application once these are received.

Up to Top


I am an AFRINIC member how do I get into MyAFRINIC?

If you are a registered contact for your organisation you can request your account to be activated by sending an email to with your name, Whois NIC-Handle and organisation. Once you are verified our staff will activate your account and email you a password to sign in with.

Up to Top


What is a Registered Contact ?

AFRINIC maintains a list of the names and contact information of official billing, admin and tech contacts for our member organisations.

Up to Top


How do I find out if I am a Registered Contact?

Please contact MyAFRINIC support staff to find out if you are a registered contact for your organisation.

Up to Top


How do I become a Registered Contact?

Please contact MyAFRINIC support staff at who will ask you for verification information before adding you in as a contact.

Up to Top


I am a Registered Contact how do I access my account?

Please email with your name, Whois NIC-Handle and organisation. Our staff will assist you with activating your MyAFRINIC account.

Up to Top


How do I change my organisational role ?

Please contact the admin contact for your organisation. She has the ability to determine what your user role settings should be.

Up to Top


Can I update my Whois contact Information from MyAFRINIC ?

Yes you can. In "My Account", after you edit your Contact Information and hit submit, any changes will be automatically updated in the Whois database.

Up to Top


Can I create IPv4 or IPv6 PA assignments ?

Yes. In the resources section select the allocation you want to manage by clicking on the [+] to expand it. Then add, modify or delete any assignments you choose. Any changes you make from MyAFRINIC will be instantly updated in the AFRINIC Whois database.

Up to Top


How do I request for resources ?

If you click on the Resources tab or jump to the resources section (whichever is faster) you can request AS numbers, IPv4 and IPv6 address space.

Up to Top


What happens after I request resources ?

Your request will be sent to AFRINIC staff for processing. We will check that it contains all required information and satisfies our allocation and billing policies.

Once your resource is approved it will be created by our staff and you will immediately see it under resources (and in the Whois) when next you sign into MyAFRINIC.

Up to Top


How do I get notified of changes to my resources ?

In "My Account", you can choose which resources you wish to be notified if any changes on them occur.

Up to Top


Where can I find AFRINIC's Allocation Policy ?

Please navigate to Help & Support > Policies to view the latest version. You can also find it on the main website (www.afrinic.net) underneath the section "policies".

Up to Top


How do I pay my AFRINIC bills online ?

If you navigate to Billing > Pay Bill Online you will be able to pay your AFRINIC bill using a Visa or Mastercard credit card.

Up to Top


Is it safe to use my credit card online ?

Yes it is. We transmit and process your credit card information securely using SSL encryption.

Up to Top


I just paid my bill why is my balance still the same ?

Please be patient. It takes our billing department a day or two to update MyAFRINIC with your latest payment. If you do not see it then please send an email to to enquire about it.

Up to Top


What is Support Requests and how does it help me ?

Support Requests are all the emails that we receive from you or someone in your organisation for assistance with billing, resources, registration and technical issues. It helps you to track your latest support issues and to view email correspondence regarding any particular issue online.

Up to Top


Where do I see my Support Requests ?

You can view your support requests by navigating to Help & Support > Support Requests.

Up to Top


Why do I keep getting a "Session has expired" message ?!

Your browser MUST support and accept cookies for MyAFRINIC. You should also make sure that if you are behind a proxy/cache server that it is not caching the MyAFRINIC site.

If you do not have cookies enabled in your browser please do the following:

  • If you are using Internet Explorer 6 and above, ensure that the "Always Allow Session Cookies" box is checked.

  • If you are using Mozilla Firefox ensure that the "Allow sites to set Cookies" is checked and the "Keep Cookies" drop-down list has "until they expire" highlighted. Also make sure that the MyAFRINIC website is not listed in the "Exceptions" of sites that are blocked from setting cookies.

Up to Top


Why do I keep getting "permission denied" when accessing a page ?!

Certain pages of MyAFRINIC are restricted based on your user role settings. For example, you need to have a technical or admin role in your organisation in order to create a new IPv4 assignment.

Up to Top


What does "Error! Please check syntax of data input in highlighted fields!" mean?

This means that in the form you are submitting you may have put letters in a field where numbers were expected or the amount of information you sent was longer than expected etc. If you are not sure what is required in a field, please contact MyAFRINIC support staff.

Up to Top


25.Why do I keep getting "a System Error has occurred" message ?!

This is a serious error that will need to be investigated by MyAFRINIC technical staff. If it occurs more than once please contact us immediately by sending an email to with the following:

1) Your nic-hdl

2) The page where this happened

3) Any other information that can help us fix the problem

Up to Top